Common Billing Questions

Charges

Your order will be processed in 3-5 business days from the date it was placed.

All newsletters, reports and courses will be sent to you digitally unless otherwise specified on the order form at time of purchase. You will receive an email confirmation within one hour of placing your order. This email will contain links to reports promised or purchased, or information on how to access them. You will also be given access to the subscribers-only website at that time. Books will be delivered to the shipping address you provided within five to 10 business days of your order being processed.

If your order is on backorder, you will be notified. The order will be processed once the item is back in stock.

The transaction will be reflected on your card statement as PSV* (Publication Name) 800-682-5210.

EXAMPLE:

Shipping fees and options, where applicable, are clearly disclosed on your order form at the time of purchase.s.

Ending a Subscription

If you wish to cancel or change the terms of your subscription, you may contact our Support Team at 1.800.682.5210 (+1.443.353.4263 internationally) between 8 a.m. and 8 p.m. ET.

If applicable, refunds are processed within 14 days of receipt of your request to cancel your subscription.